FAQ

Just sign is a 5th Generation online digital signature software that offers businesses a robust way to sign and complete documentations in a secured and efficient environment after customers ID verification while maintaining the highest levels of integrity and security.

Just Sign is a very simple and convenient way to get your documents signed within a short span of time.

You need to sign up and create an account on our portal by clicking on the Start Free Trial button on the Home Screen.

Once you login to your account, you are required to complete a Two-Factor Google Authentication process to ensure secure signing in to your account.

Next you will see the screen with three options of “Just Me”, ‘Just Me & Others’ and ‘Just Others’.

You can also start uploading your file directly from this screen or click on “Go to Document Manager”.

Once you upload the documents, you need to select the Signers by choosing the option “Just Me & Others” or “Just Others”.

Once you are done. You add the signers and then place the signature box where you want the signer to sign the document.

Senders can choose to perform real-time Checks on Signers identity documents such as Driver’s License, or Medicare via idmatch.gov.au. The ID is Checked via a fast and instant encrypted verification process.

The signer then downloads the document with the access to a private key which is sent via email or SMS depending on the Sender’s preferred mode of correspondence.

Once the Signer accepts the document, it can sign with signature upload, choosing the font or drawing the signature with timestamp.

Signer also supplies any relevant documents for ID verification such as Driver's License/ Passport/ Medicare card etc if requested by Sender.

Signed documents are sent to both Sender and Signer along with the Certificate of Completion and Audit trail.

Click on the ‘Free Trial’ button on our Home Screen. Enter and confirm your email address. Give the correct answer to the query to confirm you are a valid person and click Activate Account.

You do not need to pay to register while you can utilize the full version of the software in your free trial as well. You will be credited with 10 free documents for digital signatures.

No you do not need to install anything. It is an online software portal that can assist you in signing documents by simply creating an account with us.

A digital signature is an electronic version of the traditional signature that is encrypted with an authentication stamp to verify the Signer on electronic documents. It is a confirmation from the Signer that the document is agreed upon, signed and cannot be altered.

The digital signatures for simple agreements and contracts by individuals is commonly acceptable in Australia with an exception of certain legal cases.

According to Australian Electronic Transactions Act 1999, electronic signatures get the same validation as wet-ink signatures if they comply with certain specified conditions.

In order for an electronic signature to be effective under the ETA 1999, these conditions must be satisfied:

  1. Identity Verification
    The signers need to verify their identity by utilizing the digital methods involved in the e-signature process.

  2. Reliability
    The digital signature tools must be incorporated with technically accepted validation methods such as Public Key cryptography to ensure identity verification.

  3. Consent
    There has been a consent by both the parties to receive the documents for digital signature.

In NSW, Victoria and Queensland, deeds and agreements can be electronically executed by individuals.

However, in ACT, South Australia and Northern Territory, it is still not valid to execute deeds electronically however, agreements can be electronically executed.

Other valid documents:

  • Non-disclosure Agreements
  • Employment Contracts or other HR documents
  • Real Estate Documents
  • Sales quote or contracts
  • License Agreements
  • Offers

  • Wills
  • Leases
  • Adoption Papers and family legal papers
  • Court Orders

You can do digital signatures in three ways.

  • Either choose from our pre-existing set of fonts
  • Draw the signatures with mouse or finger in the given signature box.
  • Upload your set digital signatures from your drive or cloud.

If you are a Signer you are required to submit the relevant identity verification document as requested by the Sender. They have the authority to request you for any proof of identity.

If you are a Sender, you can access the digital audit trail of the Signer to verify that the document was signed by the same person. Also, the public key encryption is a secure way to assure that the signatures are done by the same person to whom the document is sent.

You can also witness the Signer’s Certificate of completion to confirm the signatures.

The number of senders can vary from 1 to unlimited depending on the plan you have purchased. A basic individual plan can have only 1 Sender.

Yes, you can share multiple documents with your chosen sender. You can also put a restriction on Sender to send a document without your approval.

A sender can send an unlimited number of envelopes via email. Each envelope can have a maximum of 10 documents.

You can send a minimum 100 SMS e-Signature requests via mobile phone. You can request to purchase more SMS eSignature requests if required.

A sender can set a notification to prioritize a document for signing. You can also set reminders daily or weekly for the signer. You can also select an expiry date to sign a document within a specified time period.

Once you login to your account, go to the ‘My Details’ tab on the top right menu in the Document Manager. Click on the ‘Add Senders’ tab on the right top menu. Enter the sender’s details and save.

You can choose to allow the sender to have access to either your folder, shared folder or refrain from sending the documents without approval.

No. It is not a compulsory requirement for signers to create an account in order to sign a document. All they have to do is open the link in the email request they have received, enter the private code mentioned in the email, and proceed to the document for signing.

Once they sign the document, they can be asked to create a free account if they are interested in using the software.

There can be a maximum number of 10 signers who can sign a document.

A signer can easily choose the most suitable way to sign a document if given a choice. It can either draw the signatures, upload the signature or use the signature legal forms provided by the software.

You can use a PC/laptop, tablet or mobile phone to do digital signatures.

Once you complete the document by esignature, all the senders and receivers are informed via email. They will receive a signed copy of the document and also the Certificate of completion confirming the document has been completed.

Just Sign allows you to add the documents in the following formats; PDF, Doc, Dox, Xls, Xlsx. After the signature is complete, the document is sent to all the signers in a PDF format.

You can add/ upload a document directly to Admin Inbox, Shared Inbox or Save as a Legal Form.

There are various types of legal form available on Just Sign from different industries such as legal, real estate, SMSF and Corporate Law. So you can access any of these legal forms to speed up the signing process.

Also, you can create and save your own legal form or reuse the same legal form.

You can track the status of the document from your Document Manager as it shows the document in Inbox, In Progress and Completed Folder.

You can opt to receive the notifications of every step taken by your client.

You can send the documents in order of priority to the Signer.

You can set daily or weekly reminders in the document manager by selecting the Daily/ Weekly button on the document in your Inbox in Document Manager.

You can customize your email message and SMS to the Signer by changing the text of the email shown in the document manager.

Yes, we provide legal forms which you can use today to get your clients signing them right away.

Yes, you can create your own legal forms by uploading them in the document manager. Enhance your business performance by utilizing our legal forms features to speed up the business transactions.

A Sender can increase the level of authentication of the Signer by asking for his identity documents such as Driver’s License, Medicare Card or Passport. Senders can either request one or all of these identification documents to verify the signer.

Secure Signing Process: Signers are automatically verified on their mobile phone by one time password (OTP)

You can select the option of ‘Send OTP on Mobile’ to the Signer’s mobile phone to confirm that the Signer himself receives and signs the document.

We have deployed a 2-Factor Authentication setup every time you login to ensure you conduct a secured transaction with your clients.

Our Data Verification Services (Biometric ID Check) from the Government managed national online secure system enables you to protect your business from fraud and compliance breaches. This efficient system of ID verification improves your sales with a frictionless secured sales process.

Our software meets and exceeds standards set by Electronic Transaction Act 1999 of Australia. Each transaction and signature has court accepted audit trails to ensure the legitimacy of online transactions and signature to preserve the integrity of the transaction.

Furthermore, our block chain encryption methodology, penetration testing, advanced threat detection ensure an unbreakable SMSF environment.

For those who are ultra security-conscious, like banks, we use similar SMS for customer communications.

Send signers instant SMS to access online software to sign documents digitally. We securely (256 SSL - just like your bank) store all your signed documents on our portal and available to you 24 / 7 / 365 from anywhere on our online software.

Move away from slow clunky printers, scanners etc. Our software sends and collects documents instantly to and from smartphones.

Increase your process and speed up your collecting time by more than 70% as customers send you requested documents on our secured platform for your further processing and integrating in your systems.

Transcript of Audit Trail: Our software keeps track of every step and maintains an audit trail and captures IP address, singing intent, stamping time of signature by Signers for legal identification and verification in court.

All the parties involved in the document signing process receive a Certificate of Completion along with the Signed document when the document is signed by all Signers.

Mobile Phone security standards are comparatively higher than email communications. We utilize various protective methods to ensure the legitimacy of online transactions and signatures.

  • 2 Factor Authentication password protected sign on method.
  • Blockchain encryption methodology
  • Penetration testing
  • 256 SSL bank like security

The Biometric ID Check is a secure national online system that enables authorized entities to electronically verify Evidence of Identity (EOI) documents issued by a range of Australian, State, and Territory government agencies.

Our document verification service partner harnesses advanced technology to offer fast, safe identity verification online. Using native and web-based applications, our Biometric ID Check analyses and authenticates a person’s identity in seconds.

Our Biometric Identity Verification Check whether the biographic information on your identity document matches the original record with Australian government. The result will simply be ‘yes’ or ‘no’.

As a sender, you can verify your signers by requesting them to enter the biographic details of their approved photo identity like Passport, Driver Licence or Medicare Card. You can simply drag and drop the document type in the ‘Level of Authentication’ section while sending the document for signing. The signer will get access to the document for signing only after successfully verifying their photo identification. This process is real time during the document signing which saves your valuable time which is wasted in manually verifying the identity of your signers.

If you’re an Australian business entrepreneur or a professional practitioner, you already know that accurate ID verification is critical. It’s a safeguard when on-boarding clients. Moreover, your compliance with industry regulations, and avoiding the damages of identity fraud, and there’s no question you need an efficient and reliable process.

Ticking the box of compliance for regulatory bodies like Tax Practitioners Board can be an extra task on your To Do list. We’ve streamlined the process by building industry-specific compliance Checks into your verification process making them recorded, trackable and auditable.

The Biometric ID Check makes it harder for people to use fake identity documents. With JustSign, the Biometric ID Check process is embedded into your document signing which saves your time and effort to do the client identity verification.

Although there are various documents that can be verified through Biometric ID Check identity matching services, we have picked up the below most commonly used documents for your ease which can be used to verify information online with JustSign -

  • a) Driver Licence
  • b) Medicare Card
  • c) Passport

As a document security protocol, your signer will get access to view and sign the document only after they have successfully verified their identity online through JustSign Biometric Identity Verification. Once your signer has been successfully verified, the signer’s signature will have an appended stamp of ‘Biometric ID Check Verified’ on the document digitally signed by them along with a unique identity verification number embedded into the stamp authenticating the verification of signer. The signed document will also have a certificate of completion with comprehensive non-editable Audit trail and Log of Blocks of every action including the details of ID verification activity and the Unique ID verification number chained with time stamp.

Yes, you can verify your own photo identity using our system. So that when you sign – there will be a ‘Biometric ID Check Verified’ stamp on documents with your signature that you have been verified by Australian Governments Biometric ID Check ID-Match service to give a higher level of confidence to those who want you to sign digitally.

Yes, you can verify any Australian resident with a foreign passport using our Biometric Identity Verification Service.

Based on your plan subscription, there are number of Biometric ID Check credited per month to your account. Please visit our ‘Pricing’ page for more information about Biometric ID Check credits available with our various plans. You can purchase extra Biometric ID Check from your account by clicking on ‘Purchase Plan - Purchase Biometric ID Check’.

Please refer to our Biometric ID Check pricing table below

Additional Biometric ID Check can be purchased
No. of Biometric ID Check 10 20 50 100 200
Price $65.00 (Incl. GST) $120.00 (Incl. GST) $275.00 (Incl. GST) $520.00 (Incl. GST) $1000.00 (Incl. GST)
Price per Biometric ID Check $6.50 (Incl. GST) $6.00 (Incl. GST) $5.50 (Incl. GST) $5.20 (Incl. GST) $5.00 (Incl. GST)
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